Our Policies

Appointment Policy

Arriving late will deprive you of valuable treatment time. Although we aim to complete your entire session within the allotted time, tardiness of more than 10 minutes could result in rescheduling. For detailed information on fees, please see our cancellation policy.

Cancellation / No Show Policy

At Inertia we have a 48 hour Cancellation / No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows and/or cancels within 48 hours will have the following fee automatically charged to the credit card on file:

  • All Injection/Medical Appointments: Consultation no show: $50
  • Botox – $50
  • Filler/sculptra/PRF – $100
  • Combination treatments – $150
  • Any skin/laser services – $50

If a patient no shows or late cancels 3 times we have the right to refuse booking the patient again or requiring the patient to prepay in full for future services at the time of booking the appointment.

Please respect our providers’ time as they are booked out weeks to months and often have a waiting list. Last minute cancellations do not allow us time to fill the schedule. We appreciate your understanding. It is always our goal to provide all of our patients the highest quality of service.

By scheduling an appointment, you are agreeing to our cancellation/no-show policy.

Refund Policy

We do not offer refunds on any services rendered. Aesthetic results are variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed. Patients are responsible for additional treatments needed to achieve desired results.

Retail: We do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product only.

No refunds on Gift Certificates purchases.

Children Policy

We love babies and children but we ask that you do your best to make childcare arrangements prior to your appointment.

Pet Policy

We love pets at Inertia but ask that you leave your pet at home unless it is a required service animal.

Thank you for your cooperation and consideration of all our patients.